F.A.Q.

What might be the reason for the page update failure after I submit the form?

If you exclude typical technical or Internet connection errors, then the possible problem lies in the inconsistency of your file with our website’s size restrictions. You can address our agents, asking about the appropriate size for your attachments. If you need to upload a large file, attach it to your email.

Can my order be edited after I noticed that I identified the wrong assignment details?

Do not worry if you cannot edit the type of your essay, urgency, or academic level after you submitted the form. Email us regarding the issue, and we will edit any necessary details for you. In some cases, it entails recalculating the price. The adjustments will be saved after you compensate the difference.

Can I increase the number of pages in my initial order?

It is better to create an extra order if you need to add pages in the middle of the writing process. You will find this option if you go to “My orders” on your profile. If you fail to place a supplementary order, get in touch with our Live Chat agents.

Will you assign my personal writer without delay?

Yes, we will find the most suitable writer with the corresponding degree in your field as swiftly as possible. Paid orders are handled immediately. To see a writer responsible for your work, pay attention to the line “Writer” in your order information – their ID will be discernable.

When will I be able to receive my essay’s draft?

You will not receive a draft unless you request it by adding it to your order. Your writer will generate a draft after he or she completes 50% of the assignment. This option is fee-paying.

Is it possible to request a revision if I am not fully satisfied with the final result?

Yes, we provide every client with a free revision option, which is usually active within 2 days after the order completion. However, depending on the order, we can extend the revision up to a month (30 days).

We recommend that you contact our Customer Care to learn all the details related to revisions.

Am I allowed to alter my phone number, email, or login details?

There are no restrictions regarding your personal information. It can be changed in your Profile. Only keep in mind: both the initial and the altered details should be credible. To edit your contact preferences, you should be logged in to your account.

Is assigning a writer according to my needs a time-consuming process?

Although we do not set the precise timeframe for your ultimate writer’s search, we still do our utmost to assign the best writer in your sphere in the shortest time possible. This process depends on the experts’ availability, assignment complexity, etc.

I checked my paper after 2 days have passed, and now I understand that it has to be revised. Can I place a revision request later?

Yes, you can request a revision anytime. The difference, however, is that a late revision demand needs to be paid for. Choose “Revision” as a separate service and proceed with payment.

Is a client allowed to communicate with the assigned author directly?

Yes, a customer-friendly culture of our company is aimed at direct communication with clients, as we want to be transparent in relation to every order you make. To talk to your writer, you should log in to your account and use our messaging system.

How is it better to obtain my completed order?

Go to your Profile and you will see an uploaded paper. It is located in the section Orders, which reveals the tab named Files. You will also be notified of the completed order via email. It will contain the link you have to follow to download your essay.

Do you have specially trained employees who tend to complete online exams?

Yes, there is a department of academic pros who are responsible for exam orders. Remember, when placing such a specific order, you have to select “Online test” and be as precise as possible. Please check whether you attached all the materials on the topic to facilitate the studying process of our expert. Your order should also include such details, as the date and time of the test’s beginning along with its duration. Additionally, you need to provide your credentials to the platform where the test has to be taken. The chosen expert prepares diligently, scrutinizing all the information you provided and then passes a test online instead of you.

Do your services encompass web development assistance?

Only if you have to produce an essay on coding and web development in a more philological context. It can be something related to coding trends, which can be explicated in written form. Otherwise, we do not complete programming or application development projects, as we are primarily writers, not web developers.

What kind of notifications will I receive?

We send automatic emails when there are particular changes in your profile or when your order passes through one of the integral stages you have to be aware of. Besides, you can order additional SMS notifications as our VIP service. When the question is urgent, we can also contact you via a direct phone call.

Will I be able to track my order’s changed statuses?

Yes, whenever you log in to your account, you will see the status of your order. If it still says “Payment Verification”, it implies that you have not paid for the order yet or that the transaction has not been successful. If your payment went through, please send us the invoice.

If you see the “Processing” status, it means your writer has started working on your essay.

Logically, the “Sent” status signifies the order’s final stage: it has been completed and uploaded to your profile.

When should I expect my final paper?

You will obtain the completed order on time because we never breach your deadlines. Be attentive when specifying your paper’s urgency, as the indication of the wrong date will not be our fault.

I cannot understand whether my order is placed or not. The page seems to have glitches.

If you encounter certain difficulties when placing your order after you filled all the necessary fields, check the size of your attached files. The typical error is uploading a large file or a range of documents at once. To eradicate the order placement failure, send the attachments to us via email indicating your order ID in its title. Our customer support agents will attach the files to the required order.

Do you upload my custom composition to my personal account?

We upload every accomplished work to our system, which allows it to appear instantly on your profile. Your customized work can be found in the list of completed orders, namely in the segment “Files”.

I paid according to your regulations, but my payment seems to have failed.

We cannot view payments issue directly, as it may be related to certain technical errors on the website of your bank. However, our suggestions are: check the validity of your credit card or choose an alternative payment method among the possible options.

What if my personal writer will complete the order in advance. Will you send it to me prior to the deadline?

We will not upload your paper earlier. It means we keep our promise to accomplish it on time but not in advance. If you have to change the urgency, then you will have to pay your writer to work faster.

Will I get a copy of my paper via email?

Usually, all the completed essays are uploaded to the system and become visible on your profile. Besides, each customer obtains an email with a link that redirects them to the attached order.

I need a supreme level of writing for my order. Is it costly to select my preferred Writer?

Requesting a special level of writing (the supreme one) or a preferred writer entails an additional payment. This degree of customization is deemed the highest one. By choosing the mentioned level of writing, you can be sure that your order will be assigned to one of our top 30 specialists. We do our best to make the preferred writer option an affordable one. Note: a custom order assigned to a preferred expert will be of the enhanced quality. An extra bonus is a meticulous report of the authenticity check that proves that your customized investigation is unique.

Am I obliged to indicate my phone number?

If there is a significant reason why you do not want to disclose your phone number, then it is enough to indicate your email address. Still, if you leave your contact number, it will be easier to get in touch with you in case of imperative inquiries.

How can you guarantee privacy of my personal information?

Keeping your private details secure is one of our priorities, as our mission is grounded on customer satisfaction. Your personal information is never disclosed to third parties and even to your writer. We need your details only to be able to discuss the order-related issues with you.

I am not fully satisfied with the revised paper. Can I request a supplementary revision within a free revision time frame?

Yes, you can request a variety of revisions within the mentioned time frame.

How can you assure me that my order will be authentic?

We are not those infamous essay mills, which copy and paste large clusters of information, not analyzing it and citing it properly. Our daily duties are aimed at carrying out serious academic research from scratch. All the used sources are properly referenced. Besides, our creative authors come up with innovative ideas, which turn into yours after the paper is written. Additionally, each work is checked by our reliable anti-plagiarism tool before delivery.

Will the assigned writer be competent in my sphere?

Yes, we pick a writer who is an expert in the field that you investigate. Our Writing Department consists of professionals in all the possible relevant spheres. Before assigning an expert, we scrutinize your paper requirements to choose the most suitable one.

If my writer creates an impeccable paper that does not need proofreading, will it be left unedited?

One of the VIP options our agency provides is called “Get an order proofread by an editor.” To make use of it, you should tick it and its cost will be added to that of your order. As soon as the payment is made, your writing project will be forwarded to an editor after it is prepared by the writer. In the end, you will obtain the finest result because our editors are also amazing pros!

I need to find out whether my personal expert took up my order. How should I track it?

All the order status changes can be easily seen in your profile. The status "New order" means that your transaction was successful. If you see the status "Processing order", it implies that your writer started delving into your requirements. If the order status is changed to "Sent", it is uploaded to your account and you can review it.

My professor suddenly reformed our academic deadline. I need to change the urgency of my custom research. Can I do it?

Yes, the deadline of the order can be changed at Essays-Expert.com as well. The only thing you have to realize when altering the urgency is that it needs compensation to cover a more scrupulous and swifter writer’s work. The charge can be quite small if the difference is not significant. However, you will pay more if a lengthier deadline needs to be an extremely tight one. For instance, if your writer initially had 11 days to complete the research, and now there are only 2 days left, so it needs a bigger compensation for urgency.

I cooperated with several writers, but I liked my last order best. I want a specific writer to continue working with my orders. How can I choose the same writer, not knowing their name?

Even if you do not know the writer’s name, you can find out his or her ID. Find the order that brought you full satisfaction and excellent grade – you will also see the ID of the writer who was responsible for your paper. Add your favored expert’s ID to the “Preferred Writer” tab. Before you make your decision to continue cooperating with the chosen author, you should be aware of the additional charge for such orders. It costs 15% more, but it guarantees the highest priority of your new order.

What are the focal responsibilities of your writing agency?

Our mission is to create high-quality research papers, dissertations, as well as unique custom publications (depending on your request). We adjust to each client flexibly, creating the most favorable conditions of cooperation. The moment you order the necessary written piece, we immerse in vast brainstorming to find the most suitable expert in your field. Knowing that our customers come from diverse corners of the globe, our support agents are available around the clock. To sum it up, you order, we create, and we deliver your sublime work on time.

Can you cope with an order of extra intricacy?

As long as it implies a written assignment, we are ready to tackle all the difficulties. Consider the fact that we do not hire amateur writers or students who have not acquired their degree yet. Hence, our team comprises of the specialists that have Master and Ph.D. diplomas. To be on the safe side, send your academic instructions before placing the actual order.

My credit card is valid, but I cannot make payment. What might cause the problem?

The initial step to take is to check whether your payment limit is not too low or switched off. If your problem is different, then the payment validation error might be related to the following:

  1. Unstable Internet connection;
  2. Outdated browser;
  3. The error in the system of your bank;
  4. Insufficient funds.

I click the “Proceed” button but the order form continues loading/stays gray.

In case there are some attachments to the order form, their format/size may be not supported by our system. Make your order without any documents attached. Those can be emailed to us, sent via Live Chat, or uploaded to the “Files” section a little bit later.

My payment was successful and money was withdrawn from my account, but your system asks me to proceed with payment again.

Please take a screenshot of your payment or forward a receipt from your bank to our Support agents. Subsequently, they will contact our Financial Department that is responsible for all the transactions. If there is no receipt or charge on your bank statement, it follows that your payment was not conducted and you should try another web browser/card/device/payment processing company. In some cases, you should contact your bank for clarifications.

My future paper explores an unusual/rare topic. How can I make sure that your expert would cope with it?

You are allowed to send us an email, describing your topic or revealing all the instructions even before placing an order. Such clarifications are free of charge and we will gladly assist you. So far, there have been no instances of order rejection because of its complicated subject.

Do I have to indicate my email/phone number?

We do recommend our customers to give us their current contacts so that we can reach them in case of urgent issues.

I received my order, read it, and I am not fully satisfied with it. Can I request an immediate refund?

If you rationally explain your discontent with the order, we will refund it partially or fully (depending on your individual case). As the refund entails not only monetary transaction but also a detailed inspection of the issue, it cannot be done on the same day. The compensation will be processed to your card within 3-5 business days.

Can I always keep in touch with my writer?

Our policy allows you to communicate with your writer regarding the order-related issues. You should not worry if you cannot contact your writer directly sometimes, as our Customer Care is always there for you.

Will the completed order be sent to me directly?

Every finished essay is readily available on your account. Memorize the sequence to find it:

“My orders” – “Completed orders” – “Order ID” – “Files”.

If for some reasons you cannot find your paper, turn to our support team for assistance.

When will I receive the final version?

You will receive your final paper within the designated deadline which can checked in the following way:

My orders – Processing orders – Click your order ID – see the “Delivery” section.

Can I ask you to buy the necessary book or study material for me?

No, we do not purchase online or offline materials to write your essays. You must attach all the necessary files or provide the obligatory bibliography in your primary order instructions.

I already submitted my order details numerous times, but I constantly encounter failures.

If refreshing the page does not help, the error may be related to huge attachments. If you are aware of the extended volume of the material required for the order completion, please contact us via support@essays-expert.com to share those files in an alternative way.

I liked how your writer disclosed the topic. The essay should have been shorter initially, but now I would like to add extra pages.

You can make your order lengthier, but all the extra pages should be paid for. Choose “Additional Order” on your profile and proceed with payment as usual. Further, we will amalgamate the two orders into one.

My professor rescheduled the seminar, so the ordered essay must be written earlier. Can I change my deadline?

As long as a new deadline has a reasonable time limit, you can make your order an urgent one. Please send your inquiries regarding the compensation sum to our Support agents.

My research paper type is atypical. Hence, I cannot find it among your options.

Even if the assignment type you need seems to be missing, please contact us via the official email or Live Chat. We will do our best to correlate your paper type with the one of those available on the list.

How can you guarantee a fully authentic written work when the research is based on the Internet resources?

Our impressive academic knowledge implies creating original papers. Indeed, a scholarly investigation is vastly based on the previous works of academicians, but we do not simply paraphrase them – we analyze and produce our own unique opinions. Moreover, every final paper is checked via an advanced plagiarism-detecting tool to eliminate sudden coincidences. Please note that you will be able to scan your completed paper by PlagiarismSearch on delivery. Mind that we never use Turnitin due to the fact that it saves the checked files and, therefore, it is impossible to scan them once more.

I am worried about my confidentiality. Where is my private data stored?

We never record or store your personal data, and you can easily alter or delete it from your account. Contact details are needed only to get in touch with you when your order has the “Processing” status.

If I do not receive an ordered paper on time, I will lose my grade. How can I be sure that deadlines are always met?

Projects of any complexity are always delivered on time. Missing the deadline at Essays-Expert.com seems to be impossible, as it never happened to us. You just need to pick the right time frame when placing your order and our specialist will mind it when working on your task.

I am on a budget. Can I ask you to reduce my essay price?

Our service prices remain constant, but regular clients receive beneficial bonuses and have access to our discounts.

I have specific questions related to my order. Can my personal expert provide answers?

If your question is not related to the creative aspects of your order, we recommend that you address our support team via Live Chat or toll-free numbers to clarify technical issues. However, if your inquiry is about the paper format or focal ideas of the research, then you can address your individual expert directly via our messaging system.

The order form seems to freeze when I want to submit it. What could be the reasons for that?

It can be caused by the size or number of the attached files. It is better to place your order without any additional files. Once your order is submitted, you will be able to attach extra files via your account. You can also ask pour support agents for help.

Can I always find an available expert to pass my test? My online exam starts in an hour.

We have experts who successfully take online tests. However, they might be not always available, especially if you post your request on the day of the exam. Contact our Customer team with an urgent online exam request before placing your order. There is a probability that someone will be found.

I read about your option of bonus credits. Can my refunded paper be transformed into those bonuses?

Yes, such an opportunity exists. Address our support agents or Financial Department (email to essayissues@gmail.com) with a bonus credit request. When your refund will turn into bonuses (it will happen once your refund request is approved), you will be able to apply them when ordering a new paper. You will see the number of credits on your profile.

Please inform me on the timeframe between my order placement and paper delivery.

You, as a customer, specify the required timeframe. After your writer completes the task, it is thoroughly edited, and, subsequently, uploaded to your account. You will get an instant email notification when the paper is ready.

I am a bit confused regarding the choice of the paper type. Can you help me?

Yes, it is always favorable to address us directly to comprehend your order needs better. We will not charge you if you send us an email with your detailed instructions. It will help us to determine your paper type.

You are aimed at high quality, but can you guarantee my A+ mark?

We create works according to your instructions and your levels of writing and fluency. Yet, you must understand that a human factor may be decisive when it comes to grading your paper. Our guarantees are grounded on testimonials of satisfied clients and decades of devoted work of our writers, who are holders of Master’s and Ph.D. degrees. Subject areas our experts are able to cover are incredibly versatile. Besides, we have the “Samples” page which you can browse to see that our writers can cover any topics professionally.

Can my written assignment be completed earlier?

New urgency is initiated only when you compensate for the difference between deadlines. Our writers should be rewarded when the pace of their work should be intensified immediately.

Who is in charge of my project fulfillment?

Our writers are experts with versatile degrees. There are scholars, scientists, and professional tutors among them.

I am afraid that my assignment is hardly comprehensible/complicated/extraordinary. Can I make sure that you have the specialist I truly need?

Every registered user has access to our Live Chat or sees our email on the website, which means you can send us your inquiries even if you are not an active customer or simply a newfangled client. Please do not hesitate to provide us with all the details that reveal the essence of your assignment.

Why some assignments are more expensive than others?

The final price of your project is calculated on the basis of its length, urgency, and academic level. Logically, orders that have to be completed within 24 hours will cost more than orders with the 11-day deadlines. All the prices can be determined and analyzed before you place your order. Carefully scan through our section called “Prices”. You can also send us a brief message on pricing options, and the available support agent will provide answers to you.

Are there several ways to obtain my accomplished project?

Logging in to your account after the deadline expired is the easiest way to receive your completed order. You can instantly download it. Upon a special request, we can send it via email.

I wrote a part of an essay but cannot cope with the rest of it. Can you write it till the end?

Yes, there might not be any problem in assisting you with the rest of your paper. Please note, it is essential to provide entire academic instructions to let your personal writer understand the whole task. The order is placed typically.

Do you work around the clock?

Yes, we can handle requests of clients no matter the time zone. The team’s impressive flexibility and presence are among our priorities.

Are you experienced in handling urgent tasks?

Indeed, our experience with pressing deadlines is spectacular. We can cope with orders that should be completed within three hours. Yet, lengthy projects and dissertations require more time to be scrutinized and fulfilled.

I missed the option of selecting my preferred writer. Now I want to connect my previous expert to my new order.

It is easy to accomplish! Completed orders show every writer’s ID. Find the finished paper you were most satisfied with and click on the writer’s ID: this way, you will find the right expert to make him or her your preferred author. You need to insert that ID in the “Preferred writer” field when making your new order.

I read the finished paper and it looks good. However, some slight amendments should be made.

In this case, you are free to send your revision request and we will correct all the mistakes you found. If your initial guidelines remain the same and your request is sent to us within 48 hours, then this revision will be free of charge. New instructions of the order mean that you need revision not because of the writer’s fault to adhere to the requirements. In such case, the revision has to be paid.

Can I mention the grade I need to obtain for my paper?

Unfortunately, we cannot predict your grades. Anyway, we will endeavor to do amazing research and write a decent composition according to your needs. We guarantee high quality and uniqueness of each order we take.

Can I order supplementary plagiarism detection by powerful coincidence-discerning software?

Yes, you can choose one of our paid VIP services, that entails in-depth plagiarism detection by a state-of-the-art checker. Your papers (not only those ordered) can be checked for plagiarism at no cost within one year.

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